1. Who we are
This Privacy Policy explains how San Diego Pressure Washing and Window Cleaning (“we”, “us” or “our”) collects, uses and protects your information when you visit our website, book an estimate, call us, email us or text us. We are a family owned exterior cleaning business based at 14516 Twin Peaks Rd, Poway, CA 92064.
2. Information we collect
Information you give us
- Your name, mobile phone number and email address
- Your service address or ZIP code
- The services you are interested in, photos or details you share about the job, and your preferred date and time
- How and when you prefer to be contacted, and anything you write to us in forms, texts, emails or our website chat
Information collected automatically
- Basic technical data such as your browser type, device type, IP address, pages viewed and the date and time of your visit
- Cookies and similar technologies used by our website and booking tools to keep them working and to understand how the site is used
We do not ask for, and ask you not to send us, sensitive information such as Social Security numbers, bank account numbers or health information.
3. How we use your information
- To respond to your questions and give you a free estimate
- To schedule, confirm, remind you about and carry out your appointments
- To send service updates, invoices and receipts, and to follow up after a job
- To provide customer care by phone, email or text
- To send marketing messages, but only if you have agreed to receive them
- To improve our website and services, keep our systems secure and meet our legal obligations
4. Text messaging (SMS) and your mobile information
If you give us your mobile number and agree to receive text messages, for example by checking the text message consent box on our booking form, we may text you about:
- Service and appointment messages (non-marketing): estimate and booking confirmations, appointment reminders, arrival and “on our way” updates, rescheduling notices, job follow-ups, and replies to your questions.
- Marketing messages (only if you separately agree): occasional seasonal reminders and special offers, such as pre-rainy-season gutter and drain cleaning.
Your mobile information is never sold or shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Consent is optional. Agreeing to receive texts is never a condition of booking an estimate or buying any service.
- Message frequency varies depending on your appointments and the messages you choose to receive.
- Message and data rates may apply.
- Opt out any time: reply STOP to any message. You will receive one final message confirming you have been unsubscribed, and we will send no further texts unless you opt in again.
- Need help? Reply HELP to any message, call (858) 703-7250 or email sandiegopressurewashing@gmail.com.
- Carriers are not liable for delayed or undelivered messages.
Full text messaging terms are in our Terms and Conditions.
5. How we share your information
We do not sell or rent your personal information. We only share it in these limited cases:
- Service providers who help us run our business, such as our scheduling and customer relationship software, phone, text and email delivery providers, website hosting and payment processors. They may only use your information to provide their services to us and must keep it confidential. As stated above, this never includes sharing your text messaging opt-in data or consent.
- Legal reasons, when required by law, a court order or to protect the rights, property or safety of our customers, our team or others.
- Business transfers, if our business is sold or merged, in which case this policy continues to apply to your information.
6. Cookies and third-party tools
Our website uses cookies and tools from trusted providers to run the booking calendar, show our service area map (Google Maps) and understand how visitors use the site. You can block or delete cookies in your browser settings. Some parts of the site, such as the booking calendar, may not work properly without them.
Our website links to other sites, such as Google, Yelp and Facebook. We are not responsible for how those sites handle your information, so please read their privacy policies.
7. How long we keep your information
We keep your information for as long as we need it to serve you, keep records of the work we have done and meet our tax, accounting and legal obligations. When we no longer need it, we delete it or make it anonymous. If you opt out of texts, we keep a record of your opt-out so that we do not text you again.
8. How we protect your information
We use reasonable technical and organizational safeguards to protect your information, and we limit access to people who need it to do their job. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.
9. Your choices and rights
- Texts: reply STOP to any message to stop receiving texts.
- Emails: use the unsubscribe link in any marketing email, or email us.
- Access, correction and deletion: you can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we must keep by law.
California residents: depending on your circumstances, California law may give you additional rights, including the right to know what personal information we collect and how we use it, to request deletion or correction, and to not be discriminated against for using these rights. We do not sell personal information or share it for cross-context behavioral advertising. To make a request, contact us using the details below. We will verify your request before acting on it.
10. Children’s privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Significant changes to how we handle your mobile information will not apply to you without your consent.
12. Contact us
Questions about this Privacy Policy or your information? Get in touch:
